We have adapted our prevention protocols and
hygiene to guarantee the maximum safety of our guests and employees,
following the recommendations of experts and institutions related to diseases
viral-infectious, including COVID-19.
Our plan of measures:
A) CLEANING AND DISINFECTION:
We have adapted and strengthened our protocols for
cleaning and disinfection, within which the emphasis is on cleanliness
conscientiousness of rooms and common areas as well as the sanitation of
same with ozone generating machinery and virucidal pulverizer
We have enabled new elements and protocols to
reinforce the security of our guests and employees: digitization of
processes and information to avoid physical contact, dispensers of
gel, protective material, safe access to the workplace ...
We have implemented training programs for the
employee self-protection. We are in continuous contact with our
training department to keep up to date with the new operating protocols
anti COVID-19 and other viral-infectious diseases.
B) IMPORTANT INFORMATION
BEFORE ARRIVING AT THE HOTEL:
Special regulations to be met by the client for the use of the
facilities of HOTEL SIERRA DE ARACENA for the reduction of contagion by
1) If you have symptoms consistent with
COVID-19 or if you have been in contact with a person with COVID-19 (or with
symptoms of this in the 14 days prior to your stay) you should know that you have to
postpone your stay.
The use of a mask is mandatory in all common areas except for the
children under 6 years of age and persons authorized not to carry them.
disinfect your hands at the entrance to the hotel.
will recommend taking your body temperature at check-in and during your stay.
Capacity of the reception hall is limited to one accommodation unit, which
comprises 1 to 4 people.
the safety distance of 2 meters whenever possible.
the indicated route to access and / or leave the hotel.
common areas of the hotel are temporarily closed (breakfast room and
social room) so access to them is not allowed.
the customer may be served during the shift change of the staff of
welcome to do it safely.
recommends payment by card or other electronic means (preferably without
luggage storage service is temporarily suspended.
to additional instructions from the staff.
recommends the use of hydroalcoholic gel dispensers enabled in
Client agrees to comply with these measures and will sign the
corresponding document (attached model *). LIFT:
The maximum capacity of the elevator is
reduced to 2 people except for the same family unit.
Inside the elevator, keep the
safety distance and use a mask if they are not members of the same family unit.
Facilitate the use of the elevator by
senior client, person with a disability or with luggage.
OF THE ACCOMMODATION UNIT:
It is made available to the client
information regarding health care telephone numbers, firefighters, pharmacies and
Aracena local police.
It is recommended to keep the
air conditioning in an ambient temperature between 23-26ºC.
It is recommended to ventilate the room
from time to time even if the air conditioning system is connected.
OF COMMITMENT BY THE CUSTOMER TO COMPLY WITH MEASURES:
DNI: ENTRY DATE: BEDROOM:
establishment has had to take a series of measures under the
application of the different application regulations in the current situation of
health crisis caused by COVID 19
these measures, we have informed you throughout the booking process of the
conditions that you must meet as a client in the use of common spaces,
elevators, corridors and other service limitations required by the
regulations in force. All of them are at your disposal both in our
reception as on our website www.hotelsierradearacena.com
for your consultation and recall at any time.
As a CLIENT
undertakes to comply with the distancing measures
established, as well as the use of the means that are considered mandatory or
recommended during your stay at the establishment, both by law and by
the sanitary hygiene protocol itself approved by the establishment.
CLIENT assumes all the consequences of its breach in
regarding prevention measures, being informed that said
Failure to do so may result in immediate termination of your contract
accommodation, canceling your stay without the right to any refund.
these measures have been incorporated into the internal regulations
of the hotel establishment, as well as the RIGHT OF ADMISSION of this. On
Consequently, in case of non-compliance, and under the protection of the regional regulations
that is applicable, this ESTABLISHMENT reserves the right to
extinguish the stay in advance.
the obligations and consequences derived from the fulfillment of all the
security measures extend to all people, including minors
of age, who are part of the family unit that occupies this unit of
You have read, understood and are
According to the above.
In _________________________, on _____ of _______________
On behalf of HOTEL SIERRA DE ARACENA, with address at Calle Gran
Vía, 21 we treat the information you provide us with in order to provide you with the
services contracted under the highest sanitary security measures. The
processing of your personal data is necessary for the fulfillment of a
legal obligation applicable to the person responsible for the treatment. SIERRA DE ARACENA HOTEL
It will not transfer data to third parties, except legal obligation. The data
provided will be kept as long as the contractual relationship or
during the years necessary to comply with legal obligations. You
You can exercise the rights of access, rectification, deletion, opposition,
limitation to treatment by sending a postal mail to HOTEL SIERRA DE ARACENA
in Calle Gran Vía, 21, or an email to the following address firstname.lastname@example.org. Ultimately you can request information about your
rights and file a claim with the Spanish Agency for the Protection of
Data, with address at Calle Jorge Juan 6, 28001 in Madrid. You can check the
additional and detailed information on Data Protection on our page
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