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Covid Free Gesundheits- und Sicherheitsprotokoll


We have adapted our prevention protocols and hygiene to guarantee the maximum safety of our guests and employees, following the recommendations of experts and institutions related to diseases viral-infectious, including COVID-19.

Our plan of measures:

A) CLEANING AND DISINFECTION: We have adapted and strengthened our protocols for cleaning and disinfection, within which the emphasis is on cleanliness conscientiousness of rooms and common areas as well as the sanitation of same with ozone generating machinery and virucidal pulverizer certificates. We have enabled new elements and protocols to reinforce the security of our guests and employees: digitization of processes and information to avoid physical contact, dispensers of gel, protective material, safe access to the workplace ... We have implemented training programs for the employee self-protection. We are in continuous contact with our training department to keep up to date with the new operating protocols anti COVID-19 and other viral-infectious diseases.


Special regulations to be met by the client for the use of the facilities of HOTEL SIERRA DE ARACENA for the reduction of contagion by SARS-COV-2 coronavirus

1) If you have symptoms consistent with COVID-19 or if you have been in contact with a person with COVID-19 (or with symptoms of this in the 14 days prior to your stay) you should know that you have to postpone your stay.

2) The The use of a mask is mandatory in all common areas except for the children under 6 years of age and persons authorized not to carry them.

3) Must disinfect your hands at the entrance to the hotel.

4) It will recommend taking your body temperature at check-in and during your stay.

5) The Capacity of the reception hall is limited to one accommodation unit, which comprises 1 to 4 people.

6) Maintain the safety distance of 2 meters whenever possible.

7) Follow the indicated route to access and / or leave the hotel.

8) Some common areas of the hotel are temporarily closed (breakfast room and social room) so access to them is not allowed.

9) No the customer may be served during the shift change of the staff of welcome to do it safely.

10) It recommends payment by card or other electronic means (preferably without Contact).

11) The luggage storage service is temporarily suspended.

12) Attend to additional instructions from the staff.

13) It recommends the use of hydroalcoholic gel dispensers enabled in Each plant.

14) The Client agrees to comply with these measures and will sign the corresponding document (attached model *).


1) The maximum capacity of the elevator is reduced to 2 people except for the same family unit.

2) Inside the elevator, keep the safety distance and use a mask if they are not members of the same family unit.

3) Facilitate the use of the elevator by senior client, person with a disability or with luggage.


1) It is made available to the client information regarding health care telephone numbers, firefighters, pharmacies and Aracena local police.

2) It is recommended to keep the air conditioning in an ambient temperature between 23-26ºC.

3) It is recommended to ventilate the room from time to time even if the air conditioning system is connected.



East establishment has had to take a series of measures under the application of the different application regulations in the current situation of health crisis caused by COVID 19 Within these measures, we have informed you throughout the booking process of the conditions that you must meet as a client in the use of common spaces, elevators, corridors and other service limitations required by the regulations in force. All of them are at your disposal both in our reception as on our website www.hotelsierradearacena.com for your consultation and recall at any time.

As a CLIENT undertakes to comply with the distancing measures established, as well as the use of the means that are considered mandatory or recommended during your stay at the establishment, both by law and by the sanitary hygiene protocol itself approved by the establishment. What CLIENT assumes all the consequences of its breach in regarding prevention measures, being informed that said Failure to do so may result in immediate termination of your contract accommodation, canceling your stay without the right to any refund. That all these measures have been incorporated into the internal regulations of the hotel establishment, as well as the RIGHT OF ADMISSION of this. On Consequently, in case of non-compliance, and under the protection of the regional regulations that is applicable, this ESTABLISHMENT reserves the right to extinguish the stay in advance. All the obligations and consequences derived from the fulfillment of all the security measures extend to all people, including minors of age, who are part of the family unit that occupies this unit of accommodation. You have read, understood and are According to the above.


Establishment Stamp

In _________________________, on _____ of _______________ of 2020

On behalf of HOTEL SIERRA DE ARACENA, with address at Calle Gran Vía, 21 we treat the information you provide us with in order to provide you with the services contracted under the highest sanitary security measures. The processing of your personal data is necessary for the fulfillment of a legal obligation applicable to the person responsible for the treatment. SIERRA DE ARACENA HOTEL It will not transfer data to third parties, except legal obligation. The data provided will be kept as long as the contractual relationship or during the years necessary to comply with legal obligations. You You can exercise the rights of access, rectification, deletion, opposition, limitation to treatment by sending a postal mail to HOTEL SIERRA DE ARACENA in Calle Gran Vía, 21, or an email to the following address info@hotelsierradearacena.com. Ultimately you can request information about your rights and file a claim with the Spanish Agency for the Protection of Data, with address at Calle Jorge Juan 6, 28001 in Madrid. You can check the additional and detailed information on Data Protection on our page web www.hotelsierradearacena.com.